Check your order promptly
Review your order as soon as it arrives. If you believe an item is incorrect or defective, contact support promptly with the order number and a clear description of the issue.
Returns and refunds
Opened cannabis products normally cannot be returned. Any refund, replacement or store credit depends on the product, the reported issue, applicable law and the result of the review. Final-sale items are not eligible unless the law requires otherwise.
Mail-order packages
Make sure the shipping address is complete and secure. Uper Weed and its satellite stores are not held liable for lost, stolen or damaged packages after a carrier has accepted the shipment, except where applicable consumer law requires otherwise.
If tracking shows an unusual delay, loss or damage, contact support promptly. We will review the order information and explain any carrier claim process that may be available. A carrier review does not guarantee a refund or replacement.